Alioscia Pagano

Hospitality Operations Manager




Personal information

Mobile
+41 79 379 35 51
Home Page
www.alioscia.ch
Nationalities
Swiss and Italian

Italian
Native
English
C1
French
C1
Spanish
C1
German
B1/B2

IT & SYSTEMS

Microsoft Office
Fidelio, Micros, ResCompany
Html, PHP, MySQL

CERTIFICATIONS

Certification Type I (for Tessin)
Driver's license B, D1, BE, D1E
STCW (A-VI/1-1 to 1-4)
Seaman's Book Bahamas & Bermuda
ServeSafe (USA National Restaurant Association)
PADI Open Waters

INTERESTS

Mountainbike, hiking, swimming, books.

PROFILE

Hospitality & Operations Manager with 15+ years of international experience in hotels, serviced apartments, cruise ships and corporate hospitality. Proven track record in opening new properties, leading multicultural teams, improving profitability and guest satisfaction, and ensuring full regulatory compliance. Strong commercial mindset combined with hands-on operational leadership.

CORE SKILLS

- Operations Management
- Property Openings
- Team Leadership
- Crisis & Problem Solving

- Revenue & Cost Control
- Guest Experience
- Compliance & Audits

- Process Optimization
- Contract & Supplier Management
- Multilingual Communication


PROFESSIONAL EXPERIENCE

Local Office & Bistro Manager
Lugano, Switzerland | 2024 – Present
- Led the operational launch of serviced apartments following major renovation
- Recruited, trained and structured the local team
- Defined pricing strategy through market analysis
- Implemented procedures for regulatory approvals and operating licenses
- Ensured full compliance with brand standards and service level agreements

Personnel Consultant – Regional Employment Office
Lugano, Switzerland | 2021 – 2022
- Managed reintegration plans for unemployed professionals
- Assessed compliance with Swiss Unemployment Insurance regulations
- Coordinated with disability, training and social institutions
- Reduced unemployment duration through personalized coaching

Hotel Manager – River Advice AG
Basel - Switzerland | 2019 – 2020
- Directed daily hotel operations, front office, F&B and housekeeping
- Managed bookings, online portals and pricing strategy
- Controlled invoicing, payments, suppliers and agencies
- Improved guest satisfaction and complaint resolution time
- Reduced F&B costs

Hotel Manager – Sea Chefs GmbH
Hamburg, Germany | 2017 – 2019
- Managed hotel operations for international cruise vessels
- Led teams across front office, housekeeping, F&B and guest services
- Implemented KPIs and training programs
- Increased guest satisfaction to over 96%
- Controlled budgets, contracts and operating costs

Earlier International Experience (Selection)
- F&B Manager Consultant – Hotel Albilad, Saudi Arabia
- Executive Pastry Chef – Aldana Club, Qatar
- Assistant F&B Manager – Princess Cruises
- Hospitality Internships – Disneyland Paris, NH Hotels Belgium


EDUCATION

Diploma in Hotel Management & Tourism
SSAT Bellinzona, Switzerland
Certificate – Baker & Pastry Chef
SPAI Trevano, Switzerland