Curriculum Vitae

Personal information

PAGANO Alioscia
Via alla Fontana 7
CH-6977 Ruvigliana
+41 79 379 35 51
Home Page
Swiss and Italian
Civil status
April 12, 1970, Davos, Switzerland

Mother language
Spoken C1 Written C1
Spoken C1 Written C1
Spoken C1 Written C1
Spoken B2 Written B2

Software knowledge

Microsoft Office
Fidelio 7 & 8, Micros
Html, PHP, MySQL

Licenses | Certificates

Certification Type I (for Tessin)
Driver's license B, D1, BE, D1E
Seaman's Book Bahamas & Bermuda
ServeSafe (USA National Restaurant Association)
PADI Open Waters


Running, swimming, mountain bike, books.

Personal and professional skills

As a graduate of Hotel Management School with extended experience in the international hospitality industry I'm ready to take on new responsibilities to promote my career.
My key strengths include management skills, business planning, staff management and motivational techniques. I prefer to work in a team by helping others to progress but I'm able to act independently.
I have good relational skills with clients and always ready to solve any kind of situation and particular attention to detail.

"Coming together is the beginning. Keeping together is progress. Working together is success." (Henry Ford)

Professional activity

Hotel Manager River Advice, Basel, Switzerland.

In charge of the hotel management aboard of the MS Excellence Coral.

Hotel Manager Sea Chefs, Hamburg, Germany

AmaWaterways, Travelmarvel, Lüftner, Phoenix.
The goals achieved are customer satisfaction over 96%, reduced the budget by 2%.
Supplier management, motivation and staff training, attention to detail as well constant presence and availability for the on board guests.

2015 - 2017
Customer Service Consultant Swisscom, Bellinzona, Switzerland

Responsible for technical support and sales for the mobile telephony sector.

2014 - 2014
Front Office Manager Hotel Cereda, Sementina, Switzerland

Opening Team, Gastro SOS project from march to july.
Responsible for all activities of the reception, room management and reservation systems. Control of invoices and payments. Staff training.

2012 - 2013
Junior Operation Manager Tourism & Catering Services SA, Manno, Switzerland

Planning, management and monitoring of the procedure for the ship supply (F&B and non Food). Rating offers suppliers and cost optimization, development plans and operational objectives, analysis of variances in the inventories, monitoring profitability and operating costs, control and drafting management reports, audit and control bills, support human resources.

2008 - 2011
Assistant F&B Manager Princess Cruises

Checking and preparing management reports, inventory control, supervision of the bars (12-16) and staff (50-60 crews), repsonsabile special services on board (private events, special requests), attending passenger cocktail.

2007 - 2019
Webmaster & Owner

Managing the web site (client support, bugs fix).

2007 - 2008
Web Master and Partner Travel Agency

Development and management of the website.

2006 - 2007
F&B Manager Consultant Hotel Albilad Jeddah, Jeddah, Saudi Arabia

In charge of the F&B (6 restaurants, 5 banquet halls with a total capacity of 1,500 people), 120 employees, searches for new customers, preparation and control of budgets.

2005 - 2006
Web Master Project, online recipe management in cooperation with the Swiss Professional School for Baker/Pastry-Cooks

Development and management of the website in cooperation with the SPAI Lugano.

2005 - 2005
Pastry Chef MV Astoria Cruise ship

Responsible for the daily production of all the pastries.

2004 - 2005
Receptionist Hotel Le Nautile, Reunion Island, DOM France

Chek-In/Out, booking entry, reservation/confirmation of flights, tours, car rental, transfers. Billing to travel agencies and tour operators.

2003 - 2004
Internship Assistant F&B Manager, Ospedale Regionale di Lugano, Switzerland

Software development (Access):
- Competition for the foodstuffs supply
- Offer/booking for refreshments

2002 - 2002
Internship Team Leader Management Training Disneyland Resort Paris, France
- Convention Center Hotel Disney's Hotel New York
- Reception Disney's Hotel Santa Fe

Supervision and support during all events (banquets, exhibitions, meetings, etc.).
Supervision and support of the reception.

2001 - 2001
Internship Sale and Reservation Department, NH Atlanta, Belgium

Bookings entry, support to the Revenue Manager for the italian market agenda and planning his trips.

1995 - 2001
Executive Pastry Chef
Restaurant Locanda Orico (1 star Michelin), Bellinzona, Switzerland
Hotel La Perla, Agno, Switzerland
Opening team Hotel Princess Tegucigalpa, Honduras
Opening team MV/Pacific Venus, Japan Cruise Line, Japan
Sheraton Warsaw Hotel & Towers, Warsaw, Poland
Hotel Caracas Hilton, Caracas, Venezuela
Aldana Club, Doha, Qatar
Hotel Fiesta Americana Coral Beach Cancun, Mexico
Hotel Savoy Baur-en-Ville, Zurich, Switzerland
MS/Hanseatic, Luxury cruise ship

Responsible for the production of bakery / pastries / ice cream. In charge of the team (3 to 10 pastry chefs), hiring, scheduling work shifts. Preparing the menu (desserts à la carte).

1988 - 1995
Baker-Pastry chef

Preparation of bakery / patisserie in accordance with the directives of the pastry chef.

Continuous basic formation

2008 - 2009
Leadership Excellence course, Princess Cruises
Career Builder course, Princess Cruises
2000 - 2003
Diploma Hotel Management and Tourism School HSS, SSAT Bellinzona, Switzerland
1985 - 1988
Certificate of proficiency as Baker/Pastry-Chef, SPAI Trevano, Switzerland
1976 - 1985
Compulsory schooling, Lugano, Switzerland