Certificates
Languages
2018
German
European Language Portfolio
European Language Portfolio
2014
English
European Language Portfolio
European Language Portfolio
2003
French
European Language Portfolio
European Language Portfolio
Continuous basic formation
2008 - 2009
Leadership Excellence
Training course
Princess Cruises
Training course
Princess Cruises
2008
Career Builder
Training courses
Princess Cruises
Training courses
Princess Cruises
2000 - 2003
Diploma Restaurant - Hotel Manager
State Tourism and Hotel Management School
Bellinzona, Switzerland
State Tourism and Hotel Management School
Bellinzona, Switzerland
1985 - 1988
Certificate of proficiency as Baker/Pastry-Cook
Viganello, Switzerland
Viganello, Switzerland
Training Courses | Competitions
2018
Declaration First Aid Officer for passenger ships
2009
ServeSafe (USA National Restaurant Association)
2009
Bar Manager Training
2001
Front Office
1995
Patisfrance
1989
National contest for Baker/Pastry cooks
Leadership Excellence Program
2009
Managing Diversity
2009
Credibility in Leadership
2009
Motivating Your Team
2008
ILO
2008
Disciplinary Process
2008
Writing and Delivering Performance Appraisals - Part 1&2
2008
Leading Effective Meetings
2008
Dealing with Conflicts
2008
Delegating Effectively
2008
Positive Discipline
2008
Setting Performance Goals
2008
Coaching Your Team - Part 1&2
2008
Principles of Leadership - Part 1&2
2008
Overcoming Performance Problems
Career Builder Program
2008
Managing Stress
2008
Dealing with Challenging Passengers
2008
Lasting Impressions
2008
Self-Motivation
2008
D.I.S.C. / Dimensional Management
2008
Diversity in the Workplace
2008
Providing and Receiving Effective Feedback
2008
Workplace Strategies for Success
2008
Presentation Skills
2008
Building effective Relantionships with Management
2008
C.R.U.I.S.E.
2008
Basics of Effective Communication
