Certificados


Idiomas


2018
Alemán
Portfolio europeo de los idiomas
2014
Inglés
Portfolio europeo de los idiomas
2003
Francés
Portfolio europeo de los idiomas

Formación basica continua


2008 - 2009
Leadership Excellence
Curso de perfeccionamiento
Princess Cruises
2008
Career Builder
Curso de perfeccionamiento
Princess Cruises
2000 - 2003
Diploma en gestion hotelera SSS
Escuela de Hostelería y Turismo
Bellinzona, Suiza
1985 - 1988
Certificado de Capacidad Panadero-Pastelero
Viganello, Suiza

Cursos de formación | Concursos


2018
Certificado de primeros auxilios para buques de pasajeros
2009
ServeSafe (USA National Restaurant Association)
2009
Curso para Bar Manager
2001
Curso Front Office
1995
Patisfrance
1989
Concurso nacional para Panaderos-Pasteleros

Leadership Excellence Program


2009
Managing Diversity
2009
Credibility in Leadership
2009
Motivating Your Team
2008
ILO
2008
Disciplinary Process
2008
Writing and Delivering Performance Appraisals - Part 1&2
2008
Leading Effective Meetings
2008
Dealing with Conflicts
2008
Delegating Effectively
2008
Positive Discipline
2008
Setting Performance Goals
2008
Coaching Your Team - Part 1&2
2008
Principles of Leadership - Part 1&2
2008
Overcoming Performance Problems

Career Builder Program



2008
Managing Stress
2008
Dealing with Challenging Passengers
2008
Lasting Impressions
2008
Self-Motivation
2008
D.I.S.C. / Dimensional Management
2008
Diversity in the Workplace
2008
Providing and Receiving Effective Feedback
2008
Workplace Strategies for Success
2008
Presentation Skills
2008
Building effective Relantionships with Management
2008
C.R.U.I.S.E.
2008
Basics of Effective Communication