Certificats


Langues


2018
Allemand
Portfolio Européen des langue
2014
Anglais
Portfolio Européen des langue
2003
Français
Portfolio Européen des langue

Formation de base continuée


2008 - 2009
Leadership Excellence
Cours de perfectionnement
Princess Cruises
2008
Career Bulder
Cours de perfectionnement
Princess Cruises
2000 - 2003
Diplôme Hôtelier Restaurateur ESS
Bellinzona, Suisse
1985 - 1988
Certificat de Capacité Boulanger-Pâtissier
Viganello, Suisse

Cours de formation | Compétitions


2018
Certificat de secouriste pour navires à passagers
2009
ServeSafe (USA National Restaurant Association)
2009
Cours pour Bar Manager
2001
Cours Front Office
1995
Patisfrance
1989
Concours nationale pour Boulanger-Pâtissier

Leadership Excellence Program


2009
Managing Diversity
2009
Credibility in Leadership
2009
Motivating Your Team
2008
ILO
2008
Disciplinary Process
2008
Writing and Delivering Performance Appraisals - Part 1&2
2008
Leading Effective Meetings
2008
Dealing with Conflicts
2008
Delegating Effectively
2008
Positive Discipline
2008
Setting Performance Goals
2008
Coaching Your Team - Part 1&2
2008
Principles of Leadership - Part 1&2
2008
Overcoming Performance Problems

Career Builder Program



2008
Managing Stress
2008
Dealing with Challenging Passengers
2008
Lasting Impressions
2008
Self-Motivation
2008
D.I.S.C. / Dimensional Management
2008
Diversity in the Workplace
2008
Providing and Receiving Effective Feedback
2008
Workplace Strategies for Success
2008
Presentation Skills
2008
Building effective Relantionships with Management
2008
C.R.U.I.S.E.
2008
Basics of Effective Communication