Certificati


 Lingue

 Formazione di base continua

 Corsi di formazione | Concorsi

 Leadership Excellence Program

 Career Builder Program

Lingue


2018
Tedesco
Portfolio Europeo delle Lingue
2014
Inglese
Portfolio Europeo delle Lingue
2003
Francese
Portfolio Europeo delle Lingue

Formazione di base continua


2008 - 2009
Leadership Excellence
Corso di perfezionamento
Princess Cruises
2008
Career Builder
Corso di perfezionamento
Pincess Cruises
2000 - 2003
Diploma Ristoratore - Albergatore SSS
Scuola Superiore Alberghiera e del Turismo
Bellinzona, Svizzera
1985 - 1988
AFC Panettiere-Pasticciere
Viganello, Svizzera

Corsi di formazione | Concorsi


2018
Certificato di pronto soccorso per navi passeggeri
2009
ServeSafe (USA National Restaurant Association)
2009
Bar Manager Training
2001
Corso Front Office
1995
Patisfrance
1989
Concorso nazionale per Panettieri-Pasticcieri

Leadership Excellence Program


2009
Managing Diversity
2009
Credibility in Leadership
2009
Motivating Your Team
2008
ILO
2008
Disciplinary Process
2008
Writing and Delivering Performance Appraisals - Part 1&2
2008
Leading Effective Meetings
2008
Dealing with Conflicts
2008
Delegating Effectively
2008
Positive Discipline
2008
Setting Performance Goals
2008
Coaching Your Team - Part 1&2
2008
Principles of Leadership - Part 1&2
2008
Overcoming Performance Problems

Career Builder Program



2008
Managing Stress
2008
Dealing with Challenging Passengers
2008
Lasting Impressions
2008
Self-Motivation
2008
D.I.S.C. / Dimensional Management
2008
Diversity in the Workplace
2008
Providing and Receiving Effective Feedback
2008
Workplace Strategies for Success
2008
Presentation Skills
2008
Building effective Relantionships with Management
2008
C.R.U.I.S.E.
2008
Basics of Effective Communication